Nowadays almost all business activities are carried out with the help of business process outsourcing irrespective of the size of the business. Here it is very much essential that the management should decide which functions need the business process outsourcing. The word business outsource processing refers to the various activities entrusted to an outside party on a contractual basis in order to cut down the costs of expenditure This is one way by which management can pay their attention to their maximization of production and other internal matters. Even companies involved in the utility services implement business process outsourcing as they benefit a lot from the services that they get from the Call Center. Most companies focus their attention on customer relationship management. Here they assign the task to the BPO who can handle the functions in an efficient way by solving the problems of the customers of the client firms of the business. Secondly in order to cut short the expenses on installation of heavy equipment companies prefer to rent them for usage from the outsourcing companies. More over certain functions like accounts and finance are entrusted to the outsourcing companies who have specialists and experts to handle them in the most capable way even at times of crucial periods. In any company the department which comprises of various functions is the personnel department now known as the HR. They have to handle various issues relating to recruitment of personnel which again involve various processes. Skilled employees are the assets of the company so that management can achieve its desired goals and objectives. Certain functions like recruitment, supply chain and logistics are handed over to the BPO. Nowadays security is the major concern from personal and public point of view. So many companies engage outsourcing firms to look after the security issues. It is in the hands of the management to decide what all issues they want to outsource and that too should be in the right perspective without affecting the labor of the organization.
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